krikya's Privacy Policy
This document explains in detail how krikya collects, stores, and protects your personal information while you use the platform. We believe transparency is the foundation of security.
Policy Introduction
This privacy policy applies to all users — registered and visiting — on the krikya platform.
General Introduction and Applicability
This privacy policy provides a full description of how personal information collected from you during your use of the krikya platform is used and kept secure. By accessing our website or creating an account, you are considered to have accepted the terms of this policy.
krikya gives user privacy the highest priority. Reading our Terms and Conditions alongside this privacy policy will give you a complete understanding of how your information is managed.
This policy has been drawn up in accordance with applicable laws of Bangladesh and international data protection standards. We reserve the right to amend this policy at any time, and users will be notified of any significant changes.
Data Collection
krikya collects information from you at various stages. The types and sources of information collected are as follows:
2.1 During Registration and Identity Verification
Information you voluntarily provide when creating an account is collected:
- Full name and date of birth (for age verification — users under 21 cannot register)
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Residential address
2.2 During Transactions
When making a deposit or withdrawal, your payment-related information is collected, such as your bKash, Nagad, Rocket, or Upay number and bank account details. This information is used solely to complete transactions.
2.3 During Platform Use
When you play games or place bets on krikya, the following technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time spent on the platform and pages visited
- Game play history and betting patterns
- Cookie and session data
Purpose of Data Use
Collected information is used for specific and lawful purposes. krikya does not misuse your information under any circumstances. The main purposes are listed below:
3.1 Account Management and Verification
Information is used to keep your account active, confirm your identity, and prevent access by users under 21.
3.2 Financial Transaction Processing
Payment information is used to complete deposits and withdrawals securely and to prevent fraud.
3.3 Customer Support
Your information is used to provide assistance via 24/7 live chat and email, so that issues can be resolved quickly and accurately.
3.4 Security and Responsible Gaming
User data is monitored to detect unusual gaming behaviour, enforce the responsible gaming policy, and ensure cybersecurity.
3.5 Platform Improvement
Collected data is analysed to improve the user experience, develop new features, and fix technical issues.
Sharing Information with Third Parties
krikya does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:
- Payment Service Providers: The minimum necessary information is shared to process transactions through bKash, Nagad, Rocket, Upay, or a bank.
- Technology Partners: Technology service providers may access data to a limited extent to ensure the platform operates correctly.
- Legal Obligations: Information may be provided upon a court order or a valid request from a relevant legal authority.
- Fraud Prevention: Information may be shared with relevant authorities to detect financial crimes.
Third parties with whom information is shared are contractually bound to comply with krikya's privacy standards.
Data Security Measures
krikya applies multiple layers of security to protect your information:
5.1 Technical Security
- All data transfers are secured through SSL (Secure Socket Layer) encryption.
- Sensitive information is stored using industry-standard encryption methods.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems remain active at all times.
5.2 Administrative Security
- Only authorised staff are permitted to access personal data.
- All staff receive privacy protection training.
- Data access logs are reviewed regularly.
5.3 Password and Account Security
Use a strong password for your account and do not share it with anyone. If you notice any suspicious activity, contact our support team immediately.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the krikya website. Cookies are small text files stored in your browser.
6.1 Types and Purposes of Cookies
- Essential Cookies: To maintain login sessions and ensure the basic functionality of the platform.
- Performance Cookies: To analyse page loading speed and user experience.
- Preference Cookies: To remember language and display settings.
6.2 Cookie Controls
You can disable cookies from your browser settings. However, doing so may cause some platform features to not work properly.
Data Retention Period
krikya does not retain your information beyond what is necessary. The following policy is followed when determining retention periods:
- For active accounts: information is retained for as long as the account remains open.
- For closed accounts: for the period required to meet legal obligations.
- Financial transaction records: for the period set by applicable financial regulations.
- Security logs: for the period required to maintain system security.
After the set retention period, information is securely deleted or anonymised.
User Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You can find out at any time what information krikya holds about you and how it is being used.
8.2 Right to Correction
If your information is incorrect or out of date, you can request that it be corrected. Some information can be updated directly from the profile section.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via 24/7 live chat or email. We provide support in both Bengali and English.
Protection of Minors
krikya strictly prohibits the use of the platform by anyone under the age of 21. To enforce this policy, we:
- Verify age at the time of registration.
- Confirm age through identity documents.
- Investigate suspicious accounts and suspend them where necessary.
If we have reason to believe that an account is being operated on behalf of a minor, we reserve the right to close that account. Visit our About Us page to learn more about us.
Policy Changes
krikya periodically reviews and updates this privacy policy. When changes are made:
- The new version will be published on this page and the update date will be noted.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of the platform after changes have been made will be taken as acceptance of the new policy.
You are therefore advised to visit this page regularly.
Contact Information
If you have any questions or concerns about this privacy policy, please contact us. We are available 24/7 to assist in both Bengali and English.